FAQ

Ordering is not as overwhelming as it seems. We always recommend that you ensure lowest and correct product pricing and availability by calling us, prior to placing your order.

You can either place the order by telephone with your sales professional, or continue to place your order through our easy online “instant quote“ order & checkout system in 3 easy steps:

1) Select Your Item: To begin, find your item and enter in your desired quantity and production type. Choose any add ons to your product, such as item color. Specify your imprint color and any additional info in the “Special Instructions” box. Add to your cart and begin the checkout process. You will be able to specify the imprint type and location after you have added the items to your cart.

2) Send Your Art: Once items have been added to your cart, follow the online steps to completing your order. Once the payment and shipping details of your order are completed & verified, select your artwork location, color and other options following the online process. You can either upload, email or mail your artwork to us. Please see artwork guidelines to ensure the best results. Once you have completed online, telephone, or email ordering, you will always be contacted by a sales professional to transition your order and artwork with complete accuracy. We will then begin the back end process to pull and count your product, allocate & prep our machinery, process inks, clean and prepare screens, and have production schedule your order for your time frame.

3) Approve & Return Order Confirmation & Art Proof: You will receive an instant email order confirmation followed by a hard copy of an art proof approval by email or fax, along with the details and layout of your order & artwork, showing how it would appear on your product. To ensure correctness, we ask that you sign, date and return the approval by fax, or scan & email, in a timely manner and send back to us to complete order entry. Your order will then be matched with your artwork, and your product will be produced, boxed & shipped. Our quality control department will follow your order throughout, to ensure we maintain the highest level of production excellence and avoid any discrepancies or errors.

Once you order we will send you an order confirmation and an art proof approval by email to view & sign off on prior to production.

We ask you to review them, sign & return as quickly as possible to ensure on time delivery.

Provided that we are notified by both telephone and email and no later than 3:00 pm EST, we can usually accommodate quantity, color, address and imprint color changes within 1 hour of a standard production order submission, and 15 minutes of a rush order. Although any changes made after this time may not be reflected on your order, we will do our best to accommodate you, usually at no charge.

We can print your artwork in almost any standard color. Indicate any special colors needed in the special instructions box. For PMS match, a  PMS color match charge will apply. PMS color will be matched as closely as possible but cannot always be guaranteed. For specific color choices, click here.

Absolutely! We unconditionally guarantee that any item purchased from us will be free from defects of material and workmanship. Any product found to be defective, will be replaced and/or credit/refund issued. Any defects or unacceptable items must be returned, with a return merchandise authorization number issued in advance.

We also offer a Happy Guarantee. Check it out here.

If your merchandise total (not including freight, art, screen or setup charges) is more than $350.00, and you mention an offer when placing your order, (cannot be applied once order has been processed) your credit will be applied to final invoice.

As this is a limited time promotion, it will not be reflected in your shopping cart upon checkout.

Please note that this offer is non transferable and may be cancelled at any time, without advance notice. Does not apply to certain low volume, sale, closeout or discounted items, or to orders with other discounts. Cannot be combined with other offers. Limit one per customer, company or institution.

If your merchandise total (not including freight, art, screen or setup charges) is more than $350.00, and you mention this offer when placing your order, (cannot be applied once order has been processed) your credit will be applied to final invoice.

As this is a limited time promotion, it will not be reflected in your shopping cart upon checkout.

Please note that this offer is non transferable and may be cancelled at any time, without advance notice. Does not apply to certain low volume, sale, closeout or discounted items, or to orders with other discounts. Cannot be combined with other offers. Limit one per customer, company or institution.

Setup charges cover the complex cost of processing, setting up, calibrating, printing, drying, and test running the product on your order from start to finish. This is critical to ensure achieving quality results. One completed, the results are sent to our quality control department, and once approved internally, the order is released into production.

Setup charges on some products are waived on orders or combinations of orders greater than 1000 pieces. Standard merchandise with no imprint or logo will not be charged a setup charge.

A printing screen (mesh fabric) is coated with a photosensitive chemical, and your imprint/logo is then washed out. This allows ink to be pushed through the open areas, pressing the ink onto your item. Each product has a screen created specifically for that product’s shape & size.

Screen charges are charged per color imprint, per item. Merchandise with no imprint or logo will not be charged a screen charge. Screen charges cover the cost of cleaning, chemically coating, proofing, and preserving a custom screen to print your unique logo or imprint.

Although not all screens can be saved once used, we usually save the screens for up to 2 years allowing identical re-orders to be placed with a lower, “exact re-order” screen charge.

We will BEAT it! We are so confident in our absolute lowest pricing that we can offer our guarantee to have the best prices on our products.

If you find it elsewhere for less, we guarantee to sharpen our pencils to beat any advertised price on the same product!

No, due to increasing paper & mailing costs we choose to keep our pricing competitive by eliminating overhead.

Yes! Sample requests are taken by email. We ask that you help defray costs by providing us with a Fed Ex or UPS shipping number, or provide us with payment for the nominal shipping charge.

Due to the high level of sample request abuse, samples are charged per piece, which are credited to your order, when placed.

Yes! Please include this request to the “Special Instructions” box during checkout, or contact us with your request and we’ll let you know the charge.

No. Our factory direct pricing as shown is already at our tightest margins and lower than industry standards. Should you choose to mark up pricing for your own profit, we will maintain your confidentiality and ship “blind”.

Provided that we are notified on the same day of order submission, both by telephone and by email, and no later than 3:00 pm EST, cancellations with no penalty are accepted within 30 minutes standard production order submission, and 10 minutes of a rush order, based on the time stamp on your order submission.

Orders are custom and considered final and shippable when placed. Orders must be cancelled in writing prior to production. Any charges incurred by us up until the time you cancelled will be charged including art charges, screen charges, dyeing costs, etc.

Due to the custom nature of printed items they are not returnable or subject to refund unless the fault in production is ours. The blame for items not received on time lays solely on shipping carrier. For more information, see Production, On Time, Shipping & Transit Delays. See our policy here

Yes. Since we custom manufacture our products with your imprint, we generally require payment in advance, but we’ll only charge your card after you approve your art proof..

Yes. We offer flexible payment options for repeat orders. A credit application is available for download here and completed should be emailed. We generally do not offer terms for first time or one time orders.

Yes. We proudly accept VISA, Mastercard, American Express and DISCOVER

Yes. Government and Educational PO’s are accepted for standard orders. Large purchases will require a credit application, available to download here. Completed applications should be emailed to us.

Yes. Please note that personal checks may delay processing to allow for clearing time. Company checks will be processed as usual.

No. Due to the possibility of errors in both C.O.D orders’ shipping and delivery and the complexity of confirming payment credit, we do not offer C.O.D. payments

Once your order is reviewed, confirmed and you approve your art proof, we will charge your credit card.

We accept art by email.

In order to properly reproduce your art, we can only work with “camera ready art” obtained from clean, crisp, high quality originals and in RGB color.

Acceptable PC file types are .tif, .eps, .ai, .psd, and .pdf. For .tif files, to reduce file transfer size, we recommend reducing one color artwork to 1 bit, black & white, or greyscale images (black art on a white background).

Although not usually the case, certain .doc or embedded images may be acceptable, but do to unintentional malicious virus or worm files we can only accept image files.

Due to image loss, low resolution .jpeg and .gif files will not transfer with desired quality. We require a high quality black and white original, printed at a minimum of 600 dpi, that has crisp, sharp edges and needs no further touch up.

We cannot use pre-screened / pre-tinted artwork or halftones. Some thin lines, small copy and reverses may not reproduce as submitted and may need to be altered to imprint clearly.

We accept black and white “raster” art created at a minimum of 600dpi in .tiff format or multi color art sent in “vector” format saved as an .eps file.

Important: All vector art fonts in .eps and .ai should be converted to outlines/curves.

We hundreds of font typestyles in our art room. For a comprehensive list of fonts, click here.

We can use most standard colors of ink and thread. For a comprehensive list, click here.

Although embedded and clipart files are low resolution and may not always work, send us what you have and we’ll do our best to make it work.

For 1 color art, we suggest a .tif or .tiff file reduced down to 1 color (black & white), (aka 1 bit) and saved for PC (not Mac/Apple).

Reducing to greyscale also will reduce file size for easy transport. Its always best to crop out unused area.

For multi color art, we suggest vector art files such as .eps .ai .psd. To preserve font integrity, we suggest text saved to curves and saved for PC (not Mac/Apple).

We can also use .pdf and other popular formats. JPEG and GIF files are low resolution files, and we prefer to use the above listed files.

As a rule, send us the best type of file you have and we will do what it takes to make it a perfect sharp crisp and clean imprint.

Absolutely! Our in house art department is unusually talented and highly experienced and layout, design and color, usually at no charge.

We can offer several choices of fonts, clipart and layout for free. They will surprise us and you at their gift for getting it the way it’s supposed to look!

Should your art need serious and extensive CPR, we will notify you of any possible charges in advance.

Each product has its own imprint area. If you aren’t sure, contact us.

Most items are shown at their lowest possible minimum quantity. If you need fewer, call us to see if we can meet your needs.

Most items we offer can be purchased with no imprint. In most cases, we do require purchasing a case minimum, at a lower cost price. Call us to find out specific product information.

We usually get your item out the door in less than 7 working days. We offer Fed Ex and UPS Ground, 3 Day Select, 2 Day and Next Day shipping.

Determining exactly when they arrive will depend on your choice of delivery service. If you need an exact date of delivery, or have a specific date needed, please call or email.

Standard production time differs by product, and ranges from 24 hours to 21 working (business) days. Many items are available faster using our rush service.

Although your order is processed immediately, actual production time begins to count the day after all order and art approvals are received. Rush production time may begin sooner.

Ask us for an exact date for a specific item. We’re glad to help.

We want to save you money. We choose to not inflate shipping costs and don’t “pad” the freight charges. The cost of shipping is determined by Fed Ex/UPS API and is determined by the shipping carrier, based on your location and weight, and is live calculated in your checkout cart.

We ship standard domestic orders by UPS and Fed Ex ground. Ground service does not guarantee delivery time, which ranges from 1 to 6 days, depending on your distance but has 99%+ reliability, as an industry leader.

In the event there is a need for faster service, we can ship 3 Day, 2 Day or Overnight service. Non domestic, Alaska, and Hawaii orders will usually ship via USPS or best & cheapest. Ask for more details if you have a specific need.

Our items come from our different facilities across the United States. We try to select a location based on most flexible production schedule and a location closest to you, to minimize your freight costs.

Because of the last minute selection process, it makes it difficult, if not impossible to tell you in advance where your items will ship from.

Should it be imperative that you pick up your items personally, let us know, and we will try to accommodate you.

In our experience, when we break from our streamlined production methods, there tend to be errors. We have found, that when we attempt to bill 3rd party, among other problems, we often we get billed by the carrier, just the same. The process to correct this is tedious. As a result, we decline shipping via 3rd party billing.

Yes! Many distributors, wholesalers and other companies use us to ship to their end customers as our factory-direct prices allow for sizeable profit margins. Simply indicate in the “Special Instructions” box during checkout that you need the order blind drop shipped and we will not place return info on the boxes and there will be no invoices or packing slips.

We ship directly from the factory. APO and FPO shipments are no problem, and we appreciate military orders and offer unconditional 30-day billing to our patriots.

We can and do ship large quantities directly to anywhere in the world. Be sure and notify us of ANY special sizing or labeling requirements for APO shipments.

The physical and listed sizes and liquid capacities noted on each of our products are only an approximation, and are not exact scientific size or precise capacity of the item. Sizes, capacity and other measurements are only serve as approximate generalizations and/or industry reference. Should you need precise or scientific measurements, please order a sample item to ensure it meets your needs. We cannot be held responsible for any inconsistent or incorrect measurements or capacity, despite the size description listed.